Returns Policy

Returns Policy

 Problem with your order? No worries - we're here to help! If you are not 100% satisfied with your purchase for any reason email us at info@the710.club

Delivery
If the courier is unable to deliver your order due to an incorrect address or the receiver being unavailable, the product may be returned to sender. The shipment can be resent once additional postage has been paid. The710.club will notify the customer that their parcel has been received back, if we do not receive a response in two to three business days you will automatically be refunded (minus any postage costs and handling fees). We are unable to change addresses once your product has been shipped.

Need to return a product?

The710.club offers return for replacement or refund of faulty items or those which are not fit for purpose while adhering to the UK Sales of Goods Act.

Returns & Cancellations
Here at the710.club, we want our customers to be delighted throughout their shopping experience. Occasionally though we understand that you may want to return items.

The710.club adheres to your rights as stated by the Consumer Rights Act & Statutory Cancellation Rights.

Cancellations
Please contact the710.club as soon as possible after placing your order using our contact details if you wish to cancel your order. There is no guarantee that we will be able to cancel your order before it ships as logistics may have already processed your order. In the circumstance that the order has been processed we will request an RMA on your behalf. Please note that products must be returned in the same condition they were originally sent out. Due to hygiene reasons and health protection we cannot accept returns for products if the seal has been broken. Please get in touch with our team within fourteen days for a full refund, you then have a further fourteen days to return the product(s), if you fail to return in this time frame we will no longer be able to action the refund.

Faulty Goods
If you experience a fault, please contact our customer service team. They will first try to troubleshoot the issue with you. If the issue remains unresolved an RMA will be requested on your behalf. Refunds for offered for thirty days only, after this we will repair the device. If we are unable to repair the device either a replacement or gift card, if we are out of stock, will be issued. If the fault occurs after six months and the device is still under warranty we may direct you to the manufacturer. Returns after six months will only be accepted if you can prove the fault existed at the time you took ownership. If we are unable to replicate a fault, the item will be returned to you. If you have had a change of address since the original order was created, we will recalculate the postage and request the difference to be paid.

Breakages or Cosmetic Damages
Please check your shipment and report any breakages or cosmetic damage within forty-eight hours of receiving your goods for a refund, credit voucher or replacement. Any breakages or cosmetic damages past this point will be assumed your responsibility. If you notice that your product is damaged please refrain from using it, otherwise we will be unable to accept it.

Was your item damaged when you received it?
In the highly unusual event that the item you ordered is received damaged, please take and email us a photo of the item, your invoice and the packaging, immediately.

After we have received the photos, we will arrange for a replacement item to be shipped to you.
Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Important: Each item is quality-checked before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.

Got a defective item?
If you notice a defect in your item during use, firstly, check the instructions manual for the product, where you can usually find troubleshooting and warranty information.

If you need more help or details on how to replace a defective item, we recommend that you contact the manufacturer directly. You’ll find their information in the warranty manual included with the product.

If the manufacturer does not resolve the problem, contact The Green Ninja Customer Service to find out about receiving a replacement or returning your item for a refund.

Did we send you the wrong item?
While we take every care to make sure that you are sent the correct items, occasionally we make a mistake. If we’ve sent you the wrong product, please email us a photo of the incorrect item and the invoice

We will happily replace them with the correct ones at no charge.
Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Goods returned without authorization
All orders placed on this website are not eligible to be returned for refund. We will accept returns for replacement or store credit only. If an order is returned without authorization and no RMA code it will be subject to a 20% re-stocking fee and deduction of the original shipping charges.

Incorrect Address
Please note that if an incorrect address is entered on your order and as a result our courier is unable to deliver the item the product may be returned to sender. If an order is returned to sender and you would like it to be re-shipped, there will be a £19.95 surcharge for re-delivery which is imposed by DHL / Fedex / Post Office. If you notice you have entered the wrong address immediately after placing your order - please e-mail us. If it is within 2 hours of placing your order we may be able to change the address to the correct one. If you require a change of address after your order has been shipped there will be a £9.95 charge applied which is imposed by DHL / Fedex / Post Office.  Any shipping costs after the first 30 days is paid by the customer.

How long will it take to process my refund?
If you have returned an item to receive a refund it will be processed by Everyone Does It within two business days from the day we receive the return, provided it meets with the terms of our return policy.

  • We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.
  • Item must be returned within 15 days of receipt, in the original condition and packaging.
  • We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us.
  • We cannot accept used items under any circumstances
  • We reserve the right to refuse a refund or exchange on a return if it does not meet with our returns policy.
  • Items returned for a refund (or returned as a result of being undeliverable) are subject to a restocking fee of up to 20%, as well as all shipping fees incurred to deliver and return the item.
  • Your statutory rights are not affected.
* In the UK, items should be sent back via First Class Recorded Delivery. We recommend using an insured delivery method, however extra charges you incur for courier services or guaranteed next day services will not be refunded. Overseas, items should only be sent back using your country's national postal service.